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Customer help for your fit record, QR, and privacy controls.

This page explains what lives inside Size Passport, how permissioned sharing works, and where to go when you need help with onboarding, QR access, exports, or access approvals.

Contact support

Support during launch

The live support path is intentionally simple: help and contact routes stay public, clear, and reviewable while the product hardens.

What lives in your fit record

Your Size Passport can hold body measurements, garment measurements, fitting notes, fit preferences, scan history, exports, and access approvals. The point is to preserve useful context instead of letting it disappear into a single brand system.

Body measurements describe the person. Garment measurements describe the finished piece. Fitting notes preserve the subtler judgment around posture, ease, preferences, and what should be remembered next time.

How access approvals work

Brands, ateliers, and operators do not automatically receive access to your record. They request a specific action after scanning your QR code, and you can approve or decline before anything is contributed.

Once approved, access stays limited to the granted task and timeframe. That permission can later be reviewed and revoked from your account.

QR access and onboarding

For in-store use, the fastest flow is your QR code. Brands and ateliers scan it to request retrieval of the profile they need for the fitting task in front of them.

If you are starting fresh, the cleanest order is: add initial measurements, open your QR, and confirm your privacy and access posture.

When you need a human reply

Use the contact route for launch questions, product feedback, privacy concerns, or support requests that need manual review. That keeps the support path stable while the product evolves.

Legal context is also available through the Privacy Policy, Terms, and Cookie pages linked in the footer.

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